If only keyboard or mouse could be paired, please try to change the batteries. We appreciate your feedback for your Genius product user experience. Solvusoft’s close relationship with Microsoft as a Gold Certified Partner enables us to provide best-in-class software solutions that are optimized for performance on Windows operating systems. If it is not working after changing the battery, try to turn the mouse switch off and on again. What is your global warranty on your products? If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.
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It is brand new, I bought it from Amazon, how do I get a replacement? If you genihs find the driver on our website that is higher than your OS, that means there is no driver compatible with your O.
Use only one set of devices at a time. What is System Requirement for SmartGenius? Sometimes when I turn on the mouse, underneath, the LED lights are s,imstar, but mouse does not work, why?
What is your global warranty on your products? My keyboard creates an unusual code when typing, how to fix it? Only if the model has a special function or Macro key setting is when you need to install the driver.
Please refer to below link. One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. If slikstar problem is still the same, contact our customer support for assistance.
Solvusoft: Microsoft Gold Certified Company
Furthermore, installing the wrong Genius drivers can make these problems even worse. The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal.
Use only one set of devices at a time. I do not read Spanish nor understand why the symbols on gebius keys do not appear on the screen.
Genius SlimStar Pro USB Keyboard with USB hub  from
The mouse is 2. Microsoft Gold Certified Company Recognized for best-in-class capabilities as an Wlimstar Independent Software Vendor Solvusoft is recognized by Microsoft as a leading Independent Software Vendor, achieving the highest level of completence and excellence in software development. Mouse will stop working when moving or the cursor jumps randomly for no reason.
Feedback We appreciate your feedback for your Genius product user experience Support geniusnet. But if the problem is the same, it is a hardware problem on the product. Check if your device is a plug-n-play device or not.
We have some problems with your product.
My keyboard creates an unusual code when typing, how to fix it? The binding program is the same as SlimStarit will solve the connection problem with the receiver.
Sometimes, SlimStar ME loses the connection, why is this? However, it cannot be turned on anymore. Check if your laptop recognizes the mouse or not in the Device Manager.
Genius SlimStar Pro Drivers Download – Update Genius Software
The mouse sensor data read performance will be impacted. Change the place where you use the mouse, test whether the frequency is affected by another device or not.
If you have any other questions, contact customer support for assistance.
What should I do? You are downloading trial software. SlimStar ME binding program. If the problem is still the same, contact our customer support for assistance.
You can also try it on a different laptop or another USB port to exclude the battery low problem. My laptop cannot detect the product and the cursor is not moving in Windows 7, why?